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August 08, 2024
·
Bengaluru
Agentic ITSM Automation
This talk covers building deterministic ITSM automation agents using LLMs for dynamic workflow generation, validated by humans, integrated with ServiceNow for ticket auto-resolution.
Video
Overview
We are building an agentic ITSM automation tool for IT teams. This involves dynamic workflow generation using LLM followed by human validation of the agent. We integrate this with ServiceNow to auto-resolve the tickets.
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